LAST UPDATED: February 01, 2021
Your privacy and trust are important to us. This Statement explains how the London Stock Exchange plc and the London Stock Exchange Group of companies (“LSEG", “we”, “us” or “our”) processes (e.g., collects, handles, stores, uses, shares or transfers, and protects) personal information about you as further described below. It also provides information about your rights and about how you can contact us if you have questions about how we handle your information.
Who this statement applies to and what it covers
This Statement applies to individuals who access, use, attend, and/or interact with our products, services, websites, events, digital properties, platforms, software, and application(s), including mobile application (“app”), (including third-party platforms that host our websites and/or content) that hyperlink to this Statement (we call these our “Services”); to independent contractors or consultants whom we engage to perform and/or provide a service; and to subcontractors, vendors, suppliers, or service providers and to the personnel of the same.
This Statement covers the content that forms part of our Services (excluding World-Check content or information). The Privacy Statement covering World-Check is available here.
Children’s Privacy. Our Services are not generally aimed at children. We do not intentionally collect personal information from or about individuals under the age of thirteen (13); however, in the event that we learn or discover that we have collected personal information inconsistent with this Statement, we will ensure that the processing of such personal information is for a lawful and legitimate purpose and we will make reasonable efforts to delete and remove such personal information following the expiration or termination of the lawful and legitimate purpose.
Depending on the Service, we may provide additional or different privacy statements or notices for specific interactions you have with us or to highlight how we use your personal information for specific Services. Where we do this, it will be clear which statements apply to which interactions and Services. For example, if you use one of our mobile apps, we may provide you a separate notice in relation to a particular data type collected through that app.
Within our Services, there may be links to third-party websites or applications. We are not responsible for the content or privacy compliance of third-party websites or applications. You should check those websites or applications for their privacy statements and terms that apply to them.
This Statement does not apply when we are acting in the role or capacity of a processor or service provider (or any other similar role or capacity) of personal information on behalf of a third party. In such case, we are processing personal information at the direction and instruction of the third party and the third party’s privacy statement(s) will govern and control.
Who we are
LSEG is a global company that is made up of numerous legal entities. Excluding those companies that have their own, separate privacy statement, this Statement applies to all companies within the LSEG group. The term “group undertakings” has the meaning given in Section 1161 Companies Act 2006.
For some Services we make decisions on how personal information is used in the context of a Service (LSEG is a controller of personal information in this case), and for other Services we will only use personal information as instructed by our customers (LSEG is a processor of personal information in this case). Below you can find more information on the cases in which LSEG is a controller of personal information and information on how to contact us.
LSEG is a controller of personal information in respect of Services provided unless stated otherwise. To learn more about our Services please visit www.lseg.com. If you wish to contact the LSEG entity that is controller for the Service relevant to you, please contact LSEG, Privacy Office, 10 Paternoster Square, London EC4M 7LS, England, United Kingdom or in the European Economic Area, please contact LSEG/Refinitiv, Data Protection Officer, Messeturm Friedrich Ebert Anlage 49, Frankfurt 60327, or we welcome you to contact us using the contact information below.
Sources of personal information
We collect personal information about you (e.g., your access, use, and/or interactions with us and our Services) from certain third parties and other sources.
We obtain personal information from you:
We may also collect personal information about you from third parties such as:
To the extent that any personal information is provided to us by a third-party, other than the data subject, such third parties are also responsible for their own compliance with applicable data protection and privacy laws.
What types of personal information we collect
The types and categories of personal information we collect depends on how you are interacting with us, which Services you are purchasing or using, and on the type of Service(s).
Depending upon the Services you use or your interactions with us, on the relevant Service(s), the personal information we collect may include:
How we use personal information
This section includes details of the purposes for which we use personal information and also the different legal grounds upon which we process that personal information.
Some laws require us to explain our lawful reason for processing your personal information. Personal information may be processed under more than one lawful reason/basis. We process personal information about you on the basis that it is:
In the limited circumstances where we process sensitive personal information, we normally do so where:
You are welcome to contact us for further information on the legal grounds that we rely on in relation to any specific processing of your personal information.
Legitimate interests for use
We use personal information for a number of legitimate interests. More detailed information about these legitimate interests is set out below. We use personal information:
Where we rely on legitimate interests as a lawful ground for processing your personal information, we balance those interests against your interests, fundamental rights and freedoms. For more information on how this balancing exercise has been carried out, please contact us using the contact details set out below.
We deliver marketing and event communications to you across various platforms such as email, telephone, text messaging, direct mail and online. Where required by law, we will ask you to explicitly opt in to receive marketing from us. If we send you a marketing communication it will include instructions on how to opt out of receiving these communications in the future.
Honoring your marketing preferences is important to us. You have the right to opt out of receiving direct marketing and targeted online advertising.
We also may engage in marketing and advertising activities through chat or messenger functionality available through our Services.
We use email tracking technology including, without limitation, dynamic links and image files, when we send you marketing communications to review your engagement and the effectiveness and relevance of the communications.
We use tools and technologies to distinguish known and unknown users of our Services and to record, review, track and analyse engagement and use of our Services (e.g., recording or tracking hovers, clicks, key word searches, personal information entered into forms, etc.).
We may also engage in marketing activities on third-party platforms, including, without limitation, social media platforms; however, such activities are subject to the privacy statements and terms and conditions applicable to such third-party platforms.
How to opt out of marketing
Where we engage in direct marketing activities, including, without limitation, direct marketing via email, post, and telephone/mobile phone, we provide individuals the ability to opt-out or unsubscribe from such marketing activities. You can use the “Contact Us” feature of a particular Service, you can use the specific opt-out or unsubscribe mechanisms made available to you in connection with a specific type of marketing communication, you can discuss with your LSEG contact, or contact us using the contact information below. As an example, for email marketing activities, we provide several opt-out or unsubscribe options including, without limitation, via the opt-out/unsubscribe options in emails, through our email marketing preference center, or through contacting us using the contact information below.
Even if you opt out of receiving marketing communications, we may still send you service communications or important transactional information related to your accounts, subscriptions and applicable products (for purposes such as providing customer support).
Interest-based advertising (IBA)
Interest-based advertising (IBA) allows us to deliver targeted advertising to users of our Services. IBA works by showing you advertisements, or sending you marketing emails, that are based on the type of content you access or read. For example, as you browse our Services, one of the cookies placed on your device will be an advertising cookie so we can better understand what sort of pages or content you are interested in. The information collected about your device enables us to group you with other devices that have shown similar interests. We can then display advertising to categories of users that is based on common interests. For more information about IBA, you can visit the Internet Advertising Bureau (www.iab.com).
Opting out of IBA
If you want to opt out of receiving interest-based advertising, it does not mean that you will no longer receive advertising when you are using our Services. It just means that we will not use your personal information for IBA and that any advertising you see will not be customized to you. You can exercise your online advertising choices here or by clicking the AdChoices icon in an ad and following the instructions. You may also opt out of receiving interest-based ads from many sites through the Network Advertising Initiative’s (NAI) Opt Out Tool and in the EU. You may also go to the Digital Advertising Alliance ("DAA") Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. If you delete cookies, use a different device, or change web browsers, you may need to opt out again.
Advertising on mobile devices
Mobile devices have an identifier that gives companies the ability to serve targeted ads to a specific mobile device. In many cases, you can turn off mobile device ad tracking or you can reset the advertising identifier at any time within your mobile device privacy settings. Another tool you can use to control advertising on your mobile device is the AppChoices App. You may also choose to turn off location tracking on your mobile device. If you turn off ad tracking or location tracking, we will no longer use information collected from your device’s advertising identifier for the purposes of advertising. You may still see the same number of ads but they may be less relevant because they will not be based on your interests. Where we need your consent to gather information about your location we will obtain this from you.
How we share personal information
We share personal information with various parties and persons including within the LSEG group of companies, with our business partners and third-party service providers, the party or person providing your access to our Services (if that is not you), in accordance with law and as otherwise described in this Statement. Our third-party service providers are not permitted to share or use personal information we make available to them for any purpose other than to provide services to us. In connection with the sharing of personal information, additional notice may be provided and consent obtained, as required under applicable law.
We share your information for the purposes set out in this Statement, with the following categories of recipients:
LSEG is a global organization and your personal information may be stored and processed outside of your home country, including in countries that may not offer the same level of protection for your personal information as your home country. We have measures in place to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these include contractual safeguards. More information about these safeguards (including copies, where relevant) can be obtained by contacting us using the contact information below.
LSEG has networks, databases, servers, systems, support and helpdesks around the world. We collaborate with third parties like cloud hosting services, suppliers and technology support located around the world to serve the needs of our business, workforce and customers. We take appropriate steps to ensure that personal information is processed, secured and transferred according to applicable law. In some cases, we may need to disclose or transfer your personal information within LSEG or to third parties in areas outside of your home country, including to countries that have not been declared adequate for the purposes of data protection by data protection regulators/supervisory authorities, including, without limitation, the UK or the European Commission.
The areas in which these recipients are located will vary from time to time, but include the United States, Europe, Canada, and Asia (including Australia, India, Sri Lanka and Malaysia), and all other countries where LSEG has a business presence.
When we transfer personal information internationally, we put in place safeguards in accordance with applicable law (including Articles 44 to 50 of the EU General Data Protection Regulation). If you would like to know more about our data transfer practices and obtain copies of any relevant safeguarding measures, please contact us using the contact information below.
How we secure personal information
LSEG takes the security of personal information seriously and we use appropriate technologies, security controls, and procedures to protect personal information (including administrative, technical and physical safeguards) according to the risk level and the service provided.
We have in place a global cyber information security team, led by our Chief Information Security Officer, which is responsible for implementing secure data handling practices at LSEG.
Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet the sensitivity of the personal information we handle, our business needs, changes in technology and regulatory requirements. While we use reasonable means to protect your security as described above, data transmission over the internet cannot always be guaranteed to be one hundred percent (100%) secure. We cannot and do not warrant the security of any personal information you transmit, and all such transmissions are done at your own risk.
How long we keep personal information
We retain your information in accordance with the applicable records retention schedules/policies. These schedules/policies may be company and/or Service specific. You can find more information on the criteria used to calculate the retention periods set out below.
LSEG has a Data Governance Office that works in conjunction with the Privacy Office to implement policies and rules relating to the retention of personal information. We have a records retention process that is based upon a classification scheme consisting of business functions, record classes, and record types.
We calculate retention periods for your personal information in accordance with the following criteria:
You may have rights under UK, European and other laws to have access to your personal information and to ask us to rectify, erase and restrict use of, your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information. Further information on how to exercise your rights is set out below.
We will honor your rights under applicable data protection laws. You have the following rights under UK and European laws, and may have similar rights under the laws of other countries.
These rights are not absolute and they do not always apply in all cases.
In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why.
In order to exercise your rights please contact us using the contact information below.
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide web services and functionalities for users. For example, they enable you to improve your experience on the Website and enable the Website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the Website or browse from one page to another.
You do not need to have cookies turned on to visit most of the Website. However, having cookies switched on should allow for a smoother and more tailored browsing experience, and is required for certain parts of the Website's functionality. In the majority of cases, a cookie does not provide us with any personal information.
Types of Cookies
Cookies may be either "persistent" cookies or "session" cookies. The Website uses both persistent and session cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which allows us to collect and analyze (on an anonymous basis) traffic and use of the Website, monitor the system and improve operating performance, for example, store your preferences to enhance your subsequent visits. It will not be automatically deleted when the browser is closed but is stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie is essential to ensure the correct functioning of the Website and is used to manage registration/login and access to reserved features. It is stored temporarily during a browsing session will expire at the end of the user session, when the web browser is closed. This Website uses both persistent and session cookies.
A complete list of the cookies we use is set out in the table at the end of this Policy. This list (together with the rest of this Policy) is subject to change from time to time.
Other Tracking Technologies
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website and Services to, among other things, track the activities of Website visitors and users, help us manage content, and compile statistics about Website usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Local Storage Objects. We may use Flash Local Storage Objects ("Flash LSOs") to store your Website preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose "Global Storage Settings Panel" and follow the instructions. To see the Flash LSOs currently on your computer, choose "Website Storage Settings Panel" and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
We do not automatically capture or store personal information from browsers to the Website, other than to log your IP address (which in certain circumstances will be your personal data) and session information such as the duration of the visit to our site and the nature of the browser used. This information is used only for administration of the Website and in the compilation of statistics which we use for analysis in order to improve the Website and understand in general terms who uses our Website.
Cookies may be required to allow you to access and participate in certain areas of the Website. Once you have closed your browser, this type of cookie is deactivated. Like all cookies, you are able to remove or block particular cookies at any time (see below).
Your Cookie Choices
The majority of browsers will allow you to alter the settings used for cookies and to disable and enable them as you require.
You can reject all cookies (except strictly necessary cookies) in case you prefer not to receive them, and you can have your computer warn you whenever cookies are being used. You can delete the cookies that are already on your computer and you can set your browser to prevent them from being placed. Disabling cookies may, however, prevent some web services (including on this Website) from working correctly. Please be aware that when you have set your computer to reject cookies, it can limit the functionality of the Website and it is possible then that you will not have access to some of the features on the Website.
To disable cookies, or to receive a warning whenever cookies are being used, you have to adjust your browser settings. You can adjust your browser settings to delete certain cookies. Visit the "help" section of your browser for how to manage your cookie settings, or follow the links below:
LIST OF COOKIES USED
Below is a list of cookies set on the Website and the purpose of each:
Login cookie - this is used to allow you to sign in to the London Stock Exchange website
Login cookie - this is used to allow you to sign in to the London Stock Exchange website
This cookies is used to record the user status selected on the RNS declaration page - displayed when accessing announcements and not logged on to the website
If you ticked "Remember Me" when you signed in, this cookie will remain on your computer until you sign out
This cookies store the recent searches made by the user using the global search functionality of the website
This cookie is used to record if a user has selected a specific language for pages with translation available
This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
This cookie is used to throttle request rate to Google Analytics for increasing the efficiency of network calls.
This cookies is responsible for tracking user behavior.
The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.
The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information. - Pardot security cookie
Where to find further privacy information on LSEG’s Services
LSEG provides Services to financial industry, compliance and risk professionals, helping them with efficiency tools and data to assess and improve risk and compliance management, analyze and access financial transactions, and create efficient, reliable business infrastructure. Such Services will process personal information entered by our customers as well as provide data from public sources about individuals to assist customers with governance, risk and compliance activities. A few of our Risk-related products include the following:
For more information about how your bank, counterparty or finance or risk professional handles your personal information, please contact them directly.
Data Content Products
In connection with our Services, LSEG builds, supplements and manages various content databases, which include personal information of or about certain data subjects (e.g., officers and directors; ownership and shareholders; investment professionals; research analysts). The information contained in these databases are collected from various sources, including, without limitation, from public sources (e.g., corporate websites), approved financial publications, from data subjects, from government records or databases (e.g., U.S. Securities and Exchange Commission, Companies House in the U.K.), and from third parties (e.g., business partners, colleagues of the data subject). We build and manage these content databases to provide a directory service to users of the content and the users of the content are solely responsible for ensuring that they process the content in accordance with applicable data protection, privacy and marketing laws.
The personal information available in the content databases may be used for several purposes including, without limitation, conducting research and performing due diligence activities, engaging in contact mapping, verifying existing contact information, and facilitating discussions or communications regarding business opportunities.
The sources from which the personal information may be received or collected are responsible for their own compliance with applicable data protection/privacy laws and for ensuring the accuracy and completeness of the personal information maintained by such third parties or persons.
If you have any enquiries or wish to exercise your rights under data protection and privacy laws, or would like to make further inquiries about how personal information is used within a specific Service, please contact the Privacy Office via the contact information below.
How to contact us
If you have any questions, comments, complaints or suggestions in relation to data protection or this Statement, or any other concerns about the way in which we process information about you, please contact the Privacy Office as follows:
Five Canada Square
London, E14 5AQ
10 Paternoster Square
London EC4M 7LS
For questions, comments, complaints or suggestions from EU data subjects, please contact
Data Protection Officer
Messeturm Freidrich Ebert Anlage 29
If you are not satisfied with the response, we encourage you to escalate your query to our Data Protection Officer via clicking on the link below and sending an email or at Data Protection Officer, LSEG, 10 Paternoster Square, London EC4M 7LS, England, United Kingdom.
Filing a Complaint. If you are not content with how LSEG manages your personal information, you can lodge a complaint with a privacy supervisory authority. In the European Economic Area, the relevant supervisory authority is the one in the country or territory where:
Updates to this Statement
This Statement may be subject to updates. Any material future changes or additions to the processing of personal information as described in this Statement affecting you will be communicated to you through an appropriate channel. For example, we may place a prominent notice on a product site or email you to let you know of an updated Statement.